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Running a small business in Southeast Asia is tough; you’re juggling sales, operations, payments, and customer communication all at once.
But if you’re using HitPay, there’s good news: you can connect it to apps like WhatsApp, Google Sheets, and HubSpot with Zapier to automate the boring stuff, so you can focus on what matters most
HitPay is a Singapore-based payment platform built specifically for small businesses in Asia.
Unlike global providers like Stripe that focus primarily on credit cards and Western markets, HitPay is tailored to the needs of merchants in Southeast Asia - offering seamless support for local payment methods like PayNow, GrabPay, ShopeePay, and GIRO bank transfers.
Send Payment Confirmations via WhatsApp
By default, HitPay sends email confirmations to customers after payments, but in many places like here in Southeast Asia, WhatsApp is often the preferred communication channel.
Using Zapier, you can automatically send instant payment confirmations to customers via WhatsApp through services like Twilio or WATI with a simple two-step Zap.
Update Your CRM with New Customers
If someone pays you, chances are that should be tracked in your CRM. With a couple of steps, you can find or create a Hubspot contact record when a new payment is received, and record the details of the purchase as a note on their record.
Install this free Zap template here!
Create Payment Requests from a Spreadsheet
Perhaps you and your team log customer orders in a spreadsheet. Using Google Sheets or Zapier Tables (Zapier’s automation-first take on spreadsheets), you can track all your orders and generate payment requests through HitPay with a click of a button
Getting Started
To use any of these automations, you'll need:
- A HitPay account
- A Zapier account
- The apps you want to connect (e.g., Google Sheets, Slack, QuickBooks)
From there, you can either use a pre-built Zap or create your own with just a few clicks.
Need Help Setting This Up?
If you’d like help designing, setting up, or maintaining your automations, get in touch! We’re experts in helping small businesses get more done with tools like HitPay, Zapier, and beyond.
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